Refunds and Returns Policy

Return eligibility

Contact us promptly after receiving an item if it is defective, damaged, incorrect or materially different from its description. Products should be returned with their accessories, packaging, proof of purchase and in the condition received, subject to inspection.

Change-of-mind returns

Change-of-mind returns require prior approval and may not be available for opened software, activated licences, consumables, custom orders, clearance goods or products damaged after delivery. Any approved return must follow the instructions provided by our team.

Faulty products and warranties

Warranty coverage varies by product and may be provided by Wistan, a manufacturer or distributor. Warranty does not normally cover accidental damage, misuse, unauthorized repairs, liquid damage, power damage or normal wear.

Refund processing

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are made using an agreed method. Delivery and installation charges may be non-refundable unless the supplied item was faulty or incorrect.

Start a return

Email sales@wistantechnologies.co.ke or call 0729 110 240 / 0729 865 076 with your order reference, product details, reason for return and supporting photographs where relevant.